Overview

This comprehensive two-day training will equip participants with the essential business etiquette skills needed to navigate the professional world effectively. Through a mix of interactive discussions, practical exercises, and real-life case studies, attendees will learn how to demonstrate professionalism, build strong relationships, and communicate confidently in a variety of workplace settings. This training emphasizes the importance of personal conduct, communication, and cross-cultural awareness in creating a productive work environment.

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Learning Objectives

By the end of this training, participants will:

• Gain a deep understanding of business etiquette and its role in professional success.

• Master verbal and non-verbal communication skills to build positive professional relationships.

• Navigate meetings, business events, and networking opportunities with confidence.

• Understand the key principles of email and digital communication etiquette.

• Develop the skills necessary to represent themselves and their organizations professionally.

• Adjust their behavior to respect cultural differences and enhance global business interactions.

• Handle challenging situations, such as conflict or mistakes, with professionalism and poise.

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Course Content

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Day 1: Mastering Professional Interactions

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Registration & Introduction

• Welcome and icebreaker activity

• Overview of the training objectives and agenda

• The role of etiquette in fostering professionalism and career success

Session 1: Introduction to Business Etiquette

• What is business etiquette and why is it important?

• The impact of business etiquette on workplace culture and reputation

• Key areas of focus: communication, appearance, and behavior

Session 2: Verbal and Non-Verbal Communication

• Techniques for effective communication: tone, clarity, and listening skills

• Understanding and using body language effectively (posture, gestures, eye contact)

• Role of active listening and empathy in building relationships

Session 3: Professional Appearance and First Impressions

• How appearance influences professional success and interactions

• Dressing appropriately for different work settings (business casual vs. formal)

• Grooming and hygiene best practices

• First impressions and their long-term impact on professional relationships

Session 4: Effective Email and Digital Communication Etiquette

• Writing clear, concise, and professional emails

• Understanding email tone and response time expectations

• Etiquette for virtual meetings: managing audio/video, background, and distractions

• Using technology professionally (instant messaging, video calls)

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Day 2: Building Strong Professional Relationships and Navigating Social Situations

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Session 5: Meetings and Business Interactions

• Etiquette for attending and leading meetings (punctuality, preparation, engagement)

• The importance of time management and respecting others’ time

• How to follow up and maintain professional accountability after meetings

Session 6: Navigating Social Situations in the Workplace

• Attending business lunches, dinners, and networking events with confidence

• Conversation etiquette: making small talk, handling awkward moments, and introductions

• Respecting personal space, boundaries, and diverse personalities in the office

Session 7: Cross-Cultural Sensitivity and Global Business Etiquette

• The importance of cultural awareness in business interactions

• Understanding different cultural norms, customs, and expectations

• Adapting etiquette for international business contexts

• Avoiding cultural misunderstandings and demonstrating respect

Session 8: Handling Conflict and Difficult Situations

• Maintaining professionalism in challenging situations (disagreements, mistakes)

• Strategies for resolving conflicts with respect and empathy

• The art of apology: addressing mistakes without losing professionalism

• Final thoughts: Integrating etiquette into your everyday professional behavior

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Who Should Attend?

This two-day training is ideal for:

• New Employees

• Mid-Level Managers

• Executives and Senior Leaders

• Sales and Client-Facing Employees

• Human Resources and Administrative Staff

Training Details

• Duration: 2 days

• Format: Classroom

• Language: English

• Time: 09:30 - 16:30

• Refreshments: included

• Location: Erbil, mselect office

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Payment

Must be made 5 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.

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How do I register?

You can register by emailing training@mselect.com with the following details:

• Full Name:

• City/Town:

• Email Address:

• Phone number:

• Name of the course:

For more information, call 0771 842 2380