Course overview ​

This high-energy two-day program is designed to focus on the foundation communication skills: listening, asking insightful questions, and recognizing the power of non-verbal communication. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results. Participants will learn how to combine voice tone, body language with language that engages others. Using a four-point communications model, the participant will be able to communicate their messages more clearly, confidently, and effectively.

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By the end of this course, you will be able to:

• Identify barriers to communication and ways to overcome them

• Develop your non-verbal and para-verbal communication skills

• Use the STAR method to speak on the spot

• Listen actively and effectively and ask good questions

• Use appreciative inquiry as a communication tool

• Capably speak and network with others

• Establish common ground with others

• Describe the features of emotional intelligence

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The main objective of this course is to empower professionals with:

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• The understanding of the essential components of effective communication

• Real-time feedback on their language structure, tone and non-verbal nuances

• The ability to recognize flaws in their own communication style

• Capability to practice recommended methods for effective communication and make personal improvements

• Understanding of the importance of effective communication personally and professionally

• Express ideas fluently through conversation

• Use their words, tone and posture to match the objective of their communication successfully

• Use assertiveness to bring out the best in one’s communication

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Delivery method

This training will try to cater to the audience and their distinctive professional background and experience. Classroom sessions with presentations by a highly experienced facilitator form a major part of the training programs. The trainee participation will be through group discussions, role-plays, group activities, assessments and more.

The trainee is also considered to share their experiences, issues, concerns and best practices from their respective organizations, which are facilitated by the trainer to optimize learning for the entire participant group.

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Course outline

Module 1: How Well Do You Communicate?

• How well do you communicate?

• What makes a great communicator?

• Four basic principles of communication

Module 2: Use Engaging Language

• Focus on behavior, not personality

• Be specific

• “I” messages and owning your language

Module 3: Use the Power of Questions

• Controlling a conversation

• Different types of questions

• The questioning funnel

Module 4: Use Active Listening

• Evaluate your listening skills

• Listening and empathy

• Active listening

• How to listen better

Module 5: Use Non-Verbal Communication and Build Rapport

• Importance of rapport

• Matching non-verbal communication

• Importance of body language

Competitive review game

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Target audience

• Business professionals who wish to polish their communication skills

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Payment

Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.

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The time and duration

• Duration: two days

• Time: 09:30 - 15:30

• Language: Kurdish & English

• Cost: $135

How do I register?

You can register by emailing training@mselect.com with the following details:

• Full Name:

• City/Town:

• Email Address:

• Phone number:

• Name of the course:

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