Course Overview
This comprehensive two-day workshop will equip participants with the knowledge, skills, and strategies to manage workplace conflicts and enhance problem-solving abilities effectively. The training uses interactive activities, discussions, case studies, and practical exercises to ensure participant engagement and retention.
Learning Outcomes
By the end of this training, participants will be able to:
Understand Conflict
Recognize the types, causes, and signs of workplace conflict.
Identify Personal Conflict Styles
Understand their default conflict management style and adapt when necessary.
Apply Conflict Resolution Strategies
Use proven strategies to address and resolve conflicts constructively.
Leverage Emotional Intelligence (EQ)
Employ EQ to enhance empathy, emotional regulation, and social awareness during conflicts.
Adopt Structured Problem-Solving Frameworks
Use problem-solving steps to make logical, actionable decisions in team settings.
Enhance Creativity in Problem-Solving
Apply brainstorming and innovative thinking to address challenges creatively.
Improve Communication for Conflict Management
Use active listening, assertive communication, and empathy to de-escalate conflicts.
Create Action Plans
Develop personal strategies to manage conflict and solve problems effectively in their roles.
Course Content
Day 1: Conflict Resolution Foundations
Session 1: Introduction to Conflict & Problem-Solving
Understanding the definition, types, and impact of conflict
Reflection on personal experiences with workplace conflicts
Session 2: Causes of Conflict & Conflict Styles
Explore common causes of conflict
Learn about five conflict resolution styles (Avoiding, Competing, Accommodating, Compromising, Collaborating)
Self-assessment: Identify your personal conflict style
Session 3: Emotional Intelligence (EQ) & Its Role in Conflict Management
Emotional intelligence components: Self-awareness, empathy, and social awareness
Strategies for applying EQ during conflicts
Session 4: Conflict Resolution Strategies & Communication Skills
Step-by-step strategies for conflict resolution
Active listening and assertive communication exercises
Role-playing common workplace conflict scenarios
Day 2: Problem-Solving Skills & Practical Application
Session 5: Structured Problem-Solving Frameworks
7-Step Problem-Solving Process: Define, Analyze, Brainstorm, Evaluate, Choose, Implement, Review
Session 6: Creative Problem-Solving Techniques
Introduction to techniques like brainstorming and SCAMPER
Group activities focused on creative problem-solving
Session 7: Applying Strategies to Real-Life Scenarios
Simulated group conflict situations and problem-solving challenges
Teams resolve conflicts using learned strategies and frameworks
Session 8: Action Planning & Next Steps
Reflect on learning and personal insights
Create individual action plans for applying conflict resolution and problem-solving strategies
Key Methods of Delivery
Interactive presentations
Role-playing & simulation activities
Reflection exercises
Group discussions
Brainstorming & creative problem-solving workshops
Training Schedule
Duration: 2 days
Time: 09:30 - 16:30
Format: Classroom based
Location: Erbil, mselect office
Fee: $200
Payment
Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.
How do I register?
You can register by emailing training@mselect.com with the following details:
Full Name:
City/Town:
Email Address:
Phone number:
Name of the course:
For more information, contact +964 (0)771 842 2380