Job Purpose
An associate will be responsible for handling customer queries received from different sources.
Key Responsibilities
- Leading the resolution of service issues and priority escalations from identi?ed sources
- Research, analyse, and resolve customer issues accurately and timely by using appropriate tools and resources to assess situations and provide resolutions while maintaining ownership of the issue.
- Researching and analyzing data from various sources and tools
- Assisting in the development, testing, and communication of operational policies and procedures
- Establishing positive working relationships with peers, management, corporate, network, co-workers, and partners.
- Maintaining ?exibility in approach to ensure established/evolving service levels are always achieved
- Understanding and empathizing with customer issues, and providing a satisfactory resolution/response
- Ensuring con?dentiality of customer data and other duties and projects as assigned
Requirements
- Have customer-centric attributes and are E-commerce-focused with the ability to work effectively and professionally with customers
- Work experience of 2-3 years with a background of working in E-commerce of 1-2 years is preferred
- Can perform tasks requiring negotiating, persuading or communicating with the customers and other stakeholders in the organization
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.