Job Summary
The Chief Operating Officer (COO) is responsible for overseeing the day-to-day administrative and operational functions of a company. This role requires strong leadership and management skills, as well as a deep understanding of the company's industry and its business objectives. Specific job duties may include developing and implementing operational policies and procedures, managing budgets and financial performance, overseeing personnel management and training, and monitoring overall business performance. The COO must also ensure that the company is compliant with all legal and regulatory requirements. Successful candidates for this position typically have a bachelor's or master's degree in business administration or a related field, as well as several years of experience in a senior management role. Strong communication and analytical skills are also critical for success as a COO.
Duties and Responsibilities
- Regular attendance in the workplace is essential to this position and must comply with policies and procedures and ethical conduct at all times
- Oversees, directs and manages all day to day business operations and internal administrative staff of the organization
- Develop, implements and manages operational policies and procedures
- Finds solutions to complex problems by breaking down complicated issues and communicating effectively with the Staff
- Helps manage grant activity related to day to day operations; including financial auditing, overseeing outcomes and reporting
- Works with certain board committees related to operations and helps manage expectations, in order to meet organizational goals
- Responsible for overseeing budgets, financial reporting, and fiscal accountability
- Monitors monthly financial reports to assure that revenue targets are met and expenses are controlled
- Takes action to improve performance and achieve financial goals
- Responsible for oversight, input and developing best practices for Human Resources and related functions listed, but not limited to; HR policies, procedures, documentation, on-boarding employee experience, culture, employee accountability, performance measures and evaluations, employee handbook and compliance
- Initiates and implements process improvement strategies relating to workflow, quality of programming, safety and experience
- Works with the CEO in the planning and formulation of the long-range goals of the organization
Skills
- An enthusiasm and passion for people and serving the mission
- A strong employment and or service history that reflects leadership, managing high level operations, teams and community engagement
- Excellent communication and presentation skills
- Demonstrated leadership ability, confidence, and executive presence
- A team player, and strong problem-solving skills and emotional intelligence
- Gain the trust and cooperation of others to effectively communicate concepts and ideas and to motivate and hold staff accountable
- Analytical abilities are necessary to make sound decisions, logical interpretations, and to review and interpret financial statements and budgets
- Outstanding interpersonal, written and verbal communication skills and demonstrate professional and effective working relationships
- Operate with proficiency a variety of office equipment to include an office computer, a variety of word processing, spreadsheets, analytical and data management, project management software and applications as well as some graphic and presentation programs
- Organizing, processing and maintaining information and documents in an orderly manner
Education and Experience
- Preferred Bachelor’s degree in business administration, finance, economics, or closely related field
- 8+ years or the equivalent in experience of full-time progressively complex and responsible related work experience directly involved with operations, business, development, finance or related area
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.