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Corporate Travel Agent

mselect is looking to hire a Corporate Travel Agent for a travel and tourism client in Erbil, Iraq. Candidates must have a minimum of 1 year of experience as a travel agent, with a focus on corporate travel. Fluency in English, Arabic and Kurdish is a must.

Job Summary
To provide professional travel services to corporate clients, ensuring their travel needs are met efficiently and cost-effectively. The Corporate Travel Agent will manage bookings, handle client requests, and ensure a seamless travel experience for business travelers.

KEY RESPONSIBILITIES

Travel Arrangements:
  • Plan and book domestic and international travel arrangements for corporate clients, including flights, hotels, car rentals, and other transportation
  • Ensure all travel arrangements comply with the client's travel policies and preferences
  • Handle complex itineraries and last-minute changes with ease
Client Management
  • Build and maintain strong relationships with corporate clients, understanding their specific travel needs and preferences
  • Provide personalized service to ensure high client satisfaction
  • Respond promptly to client inquiries and provide accurate travel information
Cost Management:
  • Ensure cost-effective travel solutions by identifying the best available rates and negotiating with suppliers
  • Monitor and report on travel expenses, ensuring adherence to client budgets and travel policies
  • Provide clients with cost-saving recommendations and travel alternatives
Documentation and Compliance:
  • Prepare and manage travel documentation, including itineraries, invoices, and travel insurance
  • Ensure compliance with all relevant travel regulations and company policies
  • Maintain accurate records of all travel bookings and client interactions
Problem Resolution:
  • Handle travel-related issues and emergencies, providing solutions and support to clients as needed
  • Coordinate with travel suppliers to resolve booking problems, cancellations, or changes
  • Ensure clients are informed of any changes to their travel plans promptly
Travel Technology:
  • Utilize travel management software and booking systems to manage client reservations
  • Stay updated on the latest travel technology and tools to enhance service delivery
  • Provide clients with guidance on using travel apps and online booking systems
Reporting and Analysis:
  • Prepare travel reports for clients, highlighting travel patterns, expenses, and savings
  • Analyse travel data to identify trends and opportunities for improving travel services
  • Provide feedback to the Corporate Travel Operations Manager on client needs and service improvements

REQUIREMENTS

Key Qualifications
  • Bachelor’s degree in Travel Management, Business Administration, or a related field is preferred
  • Minimum of 1 year of experience as a travel agent, with a focus on corporate travel
  • Proficiency in travel management software (e.g., Galileo, Sabre) and Microsoft Office Suite
  • Strong knowledge of domestic and international travel regulations and requirements
  • Excellent organizational and multitasking skills
  • Strong communication and interpersonal abilities
  • Ability to work under pressure and handle tight deadlines

Key Competencies
  • Customer Service: Commitment to providing excellent service and meeting client needs
  • Attention to Detail: Ensuring accuracy in travel bookings and documentation
  • Problem Solving: Ability to resolve travel-related issues efficiently
  • Communication: Clear and effective verbal and written communication skills
  • Time Management: Ability to manage multiple tasks and prioritize effectively
  • Sales Skills: Ability to recommend travel options that meet client needs and preferences

*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.