MSELECT is looking for a Digital Technology Onsite Support for an international FMCG client in Erbil. Candidates must have a minimum of 2 years’ experience in technology systems, fluency in English and Kurdish is a must.
Job summary
The Digital Technology Onsite Support is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Duties and responsibilities:
- Defines, configures and support all computer applications
- Oversees implementation, support and inventory control of applications
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person or over the phone
- Maintain daily performance of computer systems
- Respond to email messages for customers seeking help
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Install computer peripherals for users
- Follow up with customers to ensure issue has been resolved
- Gain feedback from customers about computer usage
- Run reports to determine malfunctions that continue to occur
Knowledge, Skills and Abilities:
- Good Analytical Skills
- Good communication skills
- Able to lead and manage technology systems and cross-functional projects
- Proficient with Microsoft Office
- Upper Intermediate in English (and local language if an expat)
Education and Experience:
- Bachelor’s Degree in any related discipline
- Minimum of 2 years’ experience in a related position
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.