JOB OBJECTIVE
The Project Manager is the central operational point of contact for the Clients. He/ she is dedicated to a specific Client Groups and responsible for supporting the sales efforts, in securing existing business and growing the business, by providing ongoing customer service and managing the implementation of Client in-company projects, as well as the account management plan.
The Project Manager ensures that the project or service is delivered according to plan and completed successfully, within given deadline & budget and with due consideration to Client’s requirements and company’s quality standards. The Project Manager works directly with the Key Account Manager for the Client group, the Associates/ Faculty assigned to the Client project, and the Client contact persons.
KEY RESPONSIBILITIES
- Support sales activities –The PM liaises with the KAM and internal colleagues in order to co-ordinate the actions and deadlines according to the plan
- Customer relationship support & stakeholder day to day management. The PM is the central point of contact making the link between all parties involved: Associates, KAM, Client and any other company’s staff and/ or suppliers, backgrounds
- Project planning. The Project Manager is responsible for managing various and simultaneously projects
- Risk Management and Risk assessment
- Contract management, budgeting and invoicing. The Project Manager reviews all information related to the project he/ she has been assigned, in order to effectively plan and take the project under control from a financial perspective
- Business process improvements – quality management. Monitor customer satisfaction for Client Group, analyse feedback and propose improvement actions
- Information systems - input all key project related information which is used to generate the production planning, the forecasting, and the invoicing and maintain a quality management system. Delivery Management System – input all key logistical related information for each in company assignments in a centralized system and maintain a quality system. PO system for Associates – ensure a PO is used where re-quired for all in company assignments, proposal stage and during implementation stage, so that any in-voice issued by the Associate may be traced back to a PO
KEY REQUIREMENTS
- Bachelor degree in Business Administration or any equivalent field
- A Clear and demonstrable track record in the management and delivery of multiple projects simultaneously
- Have a first experience in international companies, working with senior management
- Be able to act as a member of a virtual team, with a track record of achieving results through personal planning and implementation
- Good in Microsoft Office Programmes & Salesforce
- Fluency in English, languages like French, Dutch and/ or others are a plus
- Client and service focus
- Project management and communication skills
- Independent, self-motivated, innovative, results driven
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.