Job purpose
To perform routine administrative tasks and ensure smooth and efficient operations for the office buildings and facilities by setting a daily priority based on the function requirements and undertake range of tasks as identified by the Facilities Management.
Key Responsibilities:
- Provide necessary guidance, office induction and escort to the office visitors through their visit keeping a log for their required details and handling them to the concerned party
- Handling queries and complaints via phone, email address and general correspondence and communicate them to the right channels to resolve requirements in a timely manner
- Manage building’s meeting rooms through the company provided computer aided system with a consideration for the booking guidelines and applicant needs and to provide logistical support and arrange any other approved requested provision
- Publish announcements on the planned activities and distribute to the concerned personnel
- Maintain and manage the office supplies and distribute according to the department’s guidelines and the responsible point of contact to the requesters
- Oversee the office consumables availability upon the general need and raise requests when restocking is required
- Building general daily inspection raising Work orders for the required area to resolve issues (maintenance, housekeeping, etc..) through the company operated service desk with coordination and direction of the camp supervisor and provide all required coordination with the site personnel performing the necessary job
- Conduct walkthroughs on daily bases thru offices, meeting rooms, cafeteria and printer rooms and ensure they cleaned, stocked up and replenished
- Raise office consumables request for the building on regular bases and ADHOC as requested
- Compile and provide daily/weekly report for FM service activities in the premises to Facilities management supervisor
- Assist the department in the emergencies such as fire or any similar situation guiding the office attendants through the agreed process ensuring best practice for the health and safety procedures
- Perform any additional duties assigned by the Facilities Management supervisor or lead
REQUIREMENTS
Qualification & Training requirements:
- BSc. Degree in business administration or customer service
- At least 3 years of experience in customer service field or similar functioning role
- English – intermediate
- Computer Skills: user experience for Microsoft office suite and emails communication along with the ability to work with other office management computer aided software (Office Automation, facilities and maintenance management systems, etc.)
- Customers services oriented with the ability to communicate clearly and concisely with a clear, polite communication skills
- Professional attitude and appearance
- Multi-tasking: perform several tasks concurrently under varying deadlines
- Ability to work under minimum supervision
- Ability to identify sensitive information and maintain confidentiality
- Be flexible when and if required to support the department
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.