MSELECT is looking for a Store Manager for a food and beverage client in Erbil. Candidates must have at least 3 years of experience in managing a food service concept. English and Kurdish fluency is a must, Arabic is a plus.
Main Duties and Responsibilities
- Manage day to day operations of the required locations as directed
- Recruit, train, and supervise shop staff on various aspects of customer service, drinks preparation, proper use of equipment, hygiene standards, food preparation and more according to brand standards
- Prepare weekly work schedule for FOH staff, find suitable replacements in cases of staff absence, and report scheduling and payroll to relevant parties
- Ensure that all café expenses are within budget and identify ways to decrease operational costs
- Receive delivered supplies and verify that the correct items and quantities have been delivered as per kitchen requirements and budget projections
- Coordinate with suppliers to ensure product availability and develop supplier relations based on market conditions
- Take inventory of café supplies and order new stock as needed per BOH and FOH requirements
- Resolve customer complaints regarding food quality, customer service and other necessary aspects
- Suggest and implement new products based on customers’ preferences, feedback and market tastes
- Identify strategies to retain and attract customers while growing sales to achieve expected targets
- Suggest and implement policies, rules, and responsibilities to employees for operational effectiveness in coordination with the Operations Manager
- Achieve or exceed targets outlined by the Operations Manager and coordinate the implementation of promotions, special offers, and sales strategies to maximize revenue
- Ensure employees adhere to job responsibilities and provide training and support as needed to achieve targets and operational standards
- Monitor staff through performance assessments, provide feedback and set challenging goals to improve performance
- Identify and address issues in store performance while following up as necessary to ensure implementation
- Work with Operations Manager on setting targets, budgets and other plans
- Forecast consumption, budgets, and other critical measures to maximize sales and minimize expenses
- Submit on time and accurate reports to Operations Manager, Accountant, and Executive Chef related to daily, weekly and monthly revenues, expenses, transfers, wastage, and other necessary reporting features
- Implement training, development, and motivation programs to store staff and ensure team members are performing according to brand expectations
- Coordinate and work with Marketing team to ensure content meets brand standards on a daily basis while assisting in the development of new marketing initiatives, monthly planning and other related activities
- Suggest and implement new techniques to increase business and the company’s standing in the market
- Provide expense and supplier receipts and reports to Accounting department as necessary to contribute to the maintenance of appropriate records and reports
- Plan budgets and request petty cash for upcoming operations and distribute to needed staff as necessary for purchasing while checking and maintaining receipts and records according to operational rules
- Adhere to timely procurement and budgeted costs during the operational period
- Schedule regular meetings with staff to discuss business opportunities and issues while following up to achieve such metrics
- Communicate clearly with all employees and management to ensure effective store operations
- Coordinate with third party vendors such as delivery companies to ensure effective daily performance and coordinate with Operations Manager to implement necessary changes
- Assist in the development of new branches and franchised locations as necessary
Skills
- Language Skills: Must know English & Kurdish- Arabic is a bonus
- Computer Skills: Proficient in Microsoft Office Suite (Word, PPT, Excel, Outlook), Familiar with Windows and Mac software (Windows & OS X), basic working knowledge of POS systems and computers
- Organizational Skills: Must be a good communicator, organized, attention to detail, able to work under pressure, customer relationship management, financial forecasting, staff training and management
- Other Skills: Must have previous food service industry management experience
- Team working skills
- Commercial awareness skills
- Resourcefulness
Requirements:
- Education: at least an Undergraduate (Bachelors) University/College Degree
- At least 3 years’ experience managing a food service concept
- Preferred Nationality: Any
- Working Conditions: (6) Days per week & (10) hours per day
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process