Job Purpose
The Community Liaison Officer (CLO) is responsible for maintaining good relations between the Company and members of the communities within and near the Project sites. He/she facilitates the negotiation processes and provides support in resolving conflicts.
Key Responsibilities
- Responsible for facilitating conversations between relevant community members and maintain good relationship for Company with the communities near and around the project work sites
- Responsible for providing support on activities related to Permits, Consents, Licences, Notification to Authorities
- Responsible for providing support activities related to Project Engineering Including Interface Management
- The job holder reports to the Interface Manager and will ensure, as required, the reporting of his/her activities
- Preparing daily, weekly and monthly reports to support Company management in maintaining healthy relationships with communities and ensuring no adverse impact on project KPIs
- The rigorous implementation of guidance procedures, processes, and communication material for adequate management of stakeholders
- The contribution to update of stakeholder mapping and inter-relationships
- The coordination with contractors to ensure a robust grievance mechanism is in place and local stakeholder concerns are managed
- Demonstrating exemplary behaviour regarding compliance & corporate values
- Act in the best interests of TotalEnergies, whilst adhering to Company and Affiliate Policies
- Demonstrate personal commitment to HSE and the values and principles of the Company Code of Conduct
- Supports all the activities related to Stakeholder Management
- Report and maintain cases of disruptions and provide foreseeability of any potential disruption issue before time with mitigation recommendations
- Support Management to quickly resolve the conflicts
Key Activities
Internal:
- Conduct internal land use pre-survey at requirement expression stage (requisition) to aert
- Implements in the field the Community Relation plan specific to the different surveys for the GMP Project
- Maintains an updated listing of local stakeholders in its area of duties with a special focus on Project Affected people (PAP), vulnerable groups and local influencers
- Contributes to the local stakeholder mapping exercise
- works closely with projects teams, operational & support teams and Contractors for ensuring minimal delay or disruption, respect and good relations with communities
- Liaises with Surveys Contractor(s) on day-to-day issues that arise because of construction activities and weekly during tool-box talks to align on messaging and disclosure plans
- Works with management and Affiliate communities relation team to support and measure the quality and the effectiveness of the engagement program
- Assists in building the Company’s intelligence about its stakeholders, by gauging stakeholder support for the Project and timely identification of stakeholder-related weak signals
- Coordinates with Grievance Coordinator and supervisor on specific grievances, issues or concerns in duties that require remediation and follow-up; as well as carries out eligibility assessments for grievances that require follow-up
- Maintaining an up to date contact list of all relevant community tribal elders/influential members/residents, elected officials, City district officers, Stake Holder Authorities liaison / Field Officers etc
- Maintaining issues log for the project, chronicling all relevant complaints, questions and concerns received from the community
External:
- Starts or continues building relationships with stakeholders, and captures their expectations and concerns regarding Company and Contractor activities
- Organizes local community engagement: consultation, negotiation, disclosure meetings, etc
- Engages with the full range of different tribes present within the area to allow for effective consultation within all communities
- Ensures attention is paid to those in communities who are vulnerable, such as elderly, children, female-headed households, to understand their specific needs
- Maintains specific engagement program with Indigenous communities, specifically Bedouins who are known to live seasonably within the Project AOI
- Manages the longer-term relationship with communities and ensures that local stakeholders are appropriately informed of the ongoing and future construction and operational activities
- Supports Land Access team in their field activities to acquire access to land and implement the livelihood restoration plan This includes engagement with different land users
- Monitors community attitudes toward the Project and ensures relevant information is reported to hierarchy
- Records and transmits all community grievances to the Grievance coordinator, including those that are handled on site and do not require additional follow-up
- Walk the site every day to understand status of the project and be available to workers to discuss current issues and foresee upcoming potential disruptions
- Identifies unanticipated impacts, report these to hierarchy along with the proposed mitigation measures
- Identifies possible opportunities to support initiatives benefiting local communities and include them in its reporting
Reporting:
- Ensures all stakeholder engagements, stakeholder concerns and expectations, stakeholder grievances are reported on a daily, weekly and ad hoc basis
- Provides monthly analysis on key themes, recurring issues and the stakeholder group raising the issues, and provide an analysis of the attitude and tone of issues
- Ensures all commitments during stakeholder engagements are recorded in the Stakeholder Management Database and delivery and close-out of the commitments are tracked
- Promptly reports on weak signals that represent potential risks to the activities, infrastructure, or reputation of the Company
- Contributes to monthly grievance reporting to ensure all issues and resolutions are properly recorded
Requirements
- Degree: Engineering degree or equivalent in relevant discipline
- Minimum 10-15 years of experience in Community Management in the Oil & Gas Industry with large-scale projects & complex environments, with a good understanding of government relations and maintaining and control of documents and information flow
- Experience in the Southern Iraq region is appreciated
- Arabic as mother tongue and Fluent in English (speaking and writing)
- Ability to work independently and meet strict deadlines
- Strong communication, presentation and negotiation skills
- Good organization and coordination skills, anticipation, discernment and responsiveness
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.