Job Purpose
As a Customer Support Representative, you will be responsible for managing customer interactions through various social media platforms. Your role will involve promptly addressing inquiries, resolving issues, and ensuring a positive experience for our customers, thereby upholding client’s reputation for excellence.
Key Responsibilities
- Respond to customer messages on platforms such as Facebook, Instagram, Twitter and WhatsApp
- Efficiently resolve customer issues and complaints while maintaining a positive tone
- Provide accurate information regarding client’s products, services, and policies
- Escalate complex issues to the appropriate department or supervisor when necessary
- Stay informed about client’s products and company policies to ensure accurate and helpful responses
- Document and track customer interactions and feedback
- Work collaboratively with team members to enhance overall customer satisfaction
Requirements
- Fluency in English, Kurdish and Arabic is a must
- A minimum of 1 year of experience in customer support, ideally in social media messaging
- Strong communication and interpersonal skills
- Ability to manage a high volume of inquiries efficiently
- Proficiency with social media platforms and messaging tools
- Excellent problem-solving skills and attention to detail
- Ability to work independently as well as part of a team
- A customer-centric approach with a genuine desire to assist customers
- Prior experience in a similar role within the same industry
- Familiarity with customer support software or CRM systems
Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.