mselect is looking for an IT Services Delivery Lead for an international oil and gas operator in Erbil. Candidates must have a minimum of 10 years of relevant experience in IT. Fluency in English, Kurdish and Arabic is a must.
Major Duties and Responsibilities
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Support the development of and effective implementation of new systems and applications.
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Ensure resolution of any service desk incidents and requests.
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Support the infrastructure team to troubleshoot system and network problems, diagnosing and solving hardware and software faults.
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Provide the IT Manager with KPI on systems infrastructure.
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Manage the end users support teams.
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Keep end users’ hardware inventory updated.
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Manage end users’ hardware maintenance and ensure all the devices has a proper maintenance contract in place.
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Issue and maintain company IT Guidelines, policies and procedures.
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Deploy and maintain an ITSM application.
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Generate and keep updated an IT knowledge base.
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To keep the company printing system available and with a reliable consumables stock
QUALIFICATIONS
Education
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Degree level in IT, Systems or Communications.
Job Knowledge, Skills and Experience
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At least 10 years’ experience in IT.
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Previous experience as IT team manager preferable.
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Previous oil industry experience preferable.
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Onsite support or service desk experience.
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Very good communications skills and manners.
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Excellent problem-solving capabilities.
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Self-motivated and able to prioritise effectively.
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Demonstrated experience with Office 365 applications and Microsoft products.
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ITIL certified preferable.
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Fluency in English, Arabic and Kurdish.
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.