Job Purpose
The Cafe Shop Operations Manager is responsible for overseeing the daily operations of one or multiple cafe locations, ensuring smooth functioning, exceptional customer service, and operational efficiency. The role involves managing staff, coordinating with suppliers, controlling costs, ensuring product quality, and driving sales growth. The Cafe Shop Operations Manager plays a crucial role in enhancing the customer experience and developing strategies to maximize profitability.
Key Responsibilities
Daily Operations Management:
- Oversee the daily operations of the cafe, ensuring all processes run efficiently
- Coordinate and supervise staff shift, ensuring that customer service standards are met
- Ensure that the cafe operates in compliance with health, safety, and food quality regulations
- Monitor cleanliness and ambiance of the cafe to maintain a welcoming environment
Staff Management & Development:
- Recruit, train, and develop cafe staff, including baristas, kitchen staff, and supervisors
- Provide leadership, coaching, and performance management to team members
- Conduct regular performance evaluations and provide feedback to ensure high team performance
- Handle scheduling and ensure optimal staffing levels during peak hours
Customer Experience:
- Ensure a high standard of customer service and satisfaction, addressing any customer complaints or feedback in a timely manner
- Develop strategies to enhance the customer experience and increase repeat business
- Monitor customer reviews and respond professionally to maintain the cafe’s reputation
Inventory & Supply Chain Management:
- Oversee the procurement of ingredients, beverages, and supplies, ensuring that the cafe has enough stock
- Monitor inventory levels, minimizing waste and ensuring cost efficiency
- Maintain relationships with suppliers to ensure timely deliveries of quality products
Sales & Financial Management:
- Track daily, weekly, and monthly sales performance, analyzing trends and identifying opportunities for growth
- Develop and implement sales strategies to meet revenue goals and maximize profitability
- Control costs by monitoring labor, supplies, and other operational expenses
- Prepare financial reports and budgets, presenting them to upper management or owners
Menu Development & Quality Control:
- Ensure the quality and consistency of food and beverages served at the cafe
- Collaborate with the kitchen and barista team to develop and update the menu, introducing new items and seasonal specials
- Conduct regular taste tests and quality checks to ensure customer satisfaction
Marketing & Promotions:
- Plan and execute marketing and promotional campaigns to drive foot traffic and boost sales
- Collaborate with marketing teams to promote new menu items, seasonal offers, and events
- Use social media and local advertising to enhance the cafe's visibility and attract new customers
Compliance & Safety:
- Ensure compliance with health, food safety, and sanitation standards, including local regulations and guidelines
- Implement and oversee safety procedures for staff and customers
- Ensure all staff are trained in food safety and hygiene standards
Qualifications & Requirements
Education:
Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
Experience:
- 3-5 years of experience in a cafe or restaurant management role, with a focus on operations and customer service
- Proven experience in managing teams, inventory control, and cost management
Grammar:
Preferably Kurdish, Arabic, English.
Software Information Equipment/Tool:
- Strong leadership and team management skills
- Excellent customer service and interpersonal communication abilities
- Strong organizational and multitasking skills in a fast-paced environment
- Proficiency in point-of-sale systems, inventory management software, and Microsoft Office
- Strong financial acumen with the ability to manage budgets and analyze financial reports
Competencies:
- Customer Focus: Passionate about providing an excellent customer experience and fostering customer loyalty
- Problem-Solving: Able to address operational challenges and implement effective solutions
- Team Leadership: Skilled at motivating and managing a team to deliver high standards of service and performance
- Adaptability: Ability to handle the dynamic nature of the cafe industry and adjust to changing circumstances quickly
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.