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ERP System Support Specialist

  • Location:

    Erbil

  • Sector:

    Oil & Gas

  • Contact:

    Elaf Khoshnaw

  • Job ref:

    3302

  • Published:

    over 1 year ago

  • Expiry date:

    2023-05-16

mselect is looking to hire an ERP System Support Specialist for an international oil and gas operator in Erbil. Candidates must have at least 3 years of relevant experience. English and Kurdish fluency is a must.

SPECIFIC RESPONSIBILITIES AND KEY OBJECTIVES
  • A hands-on role providing on-site day to day application administration and support for the company´s ERP system
  • To liaise with, and develop relationships with the business functions in order to ensure successful adoption of business process and system solutions
  • To support installation of systems and services in an effective and efficient manner ensuring maximum availability to business users
  • To monitor and report as required on system bottlenecks and inefficiencies
  • Report writing and aiding automation of data downloads for reporting and analysis
  • To develop processes technical documentation and user guides as required
  • To support business systems, release management adopting strong user communications
  • Provide input and co-ordinate with the business users to identify training requirements and develop and hold appropriate training plans
  • Contribute to guidelines for security and user profiles

QUALIFICATIONS
Education:
  • BSc/ BA in IT, Computer Science or Finance

Job knowledge, skills and experience:
  • At least 3 years’ experience in IT and Systems Administration
  • Must have previous experience of supporting and administration of ERP Solutions (SunSystems or Infor EAM preferable)
  • Must have a good understanding of business systems processes such as Procurement, Inventory, Finance and Maintenance Management process
  • Knowledge in BI Reporting tools such as Cognos BI or Infor Q&A is desirable
  • Knowledge in writing and understanding SQL codes desirable
  • Excellent problem-solving skills
  • Strong communicator skills required to various hierarchical levels in the business
  • Positive, energetic team player, comfortable working in a fast paced and multi-cultural environment
  • Demonstration of efficient coordination skills, being able to work on multiple projects in parallel, whilst being able to priorities ongoing work
  • Ability to be flexible to adapt to the growing demands of the organization
  • Must be organized and focused on objectives
  • Attention to detail paramount and an ability to deliver in tight timescales
  • Ability to produce Reports using Excel or Excel Plug-ins that connect to Database sources such as SQL Server
  • Working Knowledge of Microsoft Office 365 including SharePoint and the Power Apps Platform highly desirable
  • Experience of being involved in Change Management for inter-application changes incorporating clear user communications, reporting up for the approvals
  • Experience working in a Help Desk capacity
  • Upstream Oil and Gas background desirable
  • Fluency in English and Kurdish

*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.