Job Summary
- To handle Transactions relating to Counter Guarantee and other trade related products
- To serve as a contact person for customers and staff members for enquiries and problem solving for day-to-day business
- To manage the delivery of Trade Services to the FI customer base while meeting or exceeding the laid down service standards through regular contact with customer; to increase utilization and revenue generation for existing customer; and identify new names for marketing
- To ensure approvals are in place for all trade related transactions
- To assist Risk Manager in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
- To adhere to the agreed risk plans and approach
- To identify and report all exceptions on non-compliance with standard controls
- To identify and report all weaknesses inherent in the standard controls
- To maintain proper record keeping
- To comply with the bank compliant management policy and process guide
- To ensure all trade transactions are accurately processed,input in accordance with the customer's instructions and according to the bank’s operational instructions to protect both the customer’s and Bank’s interest. Ensure customer satisfaction, zero errors, no customer complaints, no duplication of payments, etc
- Follow up with the hub Team for proper process and better execution
- To ensure that all transactions are finalized in a timely manner and within the agreed service standards defined by the Bank for a particular customer and product
- To keep safely customer documents and also keep accurate and complete records and files for all transactions as per policy and country law
- To approve all registered and uploaded guarantees issued daily basis into CBI LG Platform system and to perform reconciliation on a daily and Monthly basis between internal Trade system and CBI system
- Take appropriate corrective action and escalate problems
- To maintain cordial relationships with Key Trade Services relations and to ensure understanding of business needs, customer satisfaction, zero errors, no customer complaints, no duplication of transactions, etc
- Maintaining a low transaction processing error rate
- Ensuring strict adherence to delegation of authorities
- Establishing and maintaining effective communication with RMs, Branches, Sales teams
- Being responsive to issues raised, mails forwarded
- To perform daily and monthly Reconciliation
- To contribute in testing system enhancement and Trade Projects.
- Minimum 3-5 years of experience in trade finance (Letter of Guarantee, Letter of Credit)
- Excellent skills in Microsoft applications (outlook, word, excel, PowerPoint)
- Advanced English Language (Reading, writing, conversation)
- Bachelor's degree is a must banking, and finance preferred
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.